Shipping and returns
DELIVERY MODALITY
Delivery methods and times offered:
• Colissimo: Delivery within 48 hours at home in France after dispatch of your order *
• Colissimo service point: Delivery within 2 days to the relay point in France after dispatch of your order *
• Chrono Relay: Delivery within 24 hours to the relay point in France after dispatch of your order *
• Chrono post: Delivery within 24 hours at home in France after shipment of your order *
*Excluding weekends and public holidays
All orders placed before 12:00 p.m. will be dispatched the same day. Beyond that, your order will be shipped the next day.
Orders placed with “in stock” items will only be shipped when the product concerned is available.
For any emergency please contact us by phone so that we can do what is necessary.
The products are delivered to the address indicated by the consumer on the order form and only to the geographical areas that we serve.
All products leave our premises in perfect condition. The customer can report to the carrier (or the postman) the slightest trace of shock (holes, traces of crushing, etc.) on the package, and if necessary refuse the package. A new identical product will then be sent to you free of charge. The consumer is invited to confirm this anomaly by sending us an email, or by telephone in order to take charge of his complaint within 24 hours a day (1) in order to take charge of the complaint under better conditions.
As in any expedition, it is possible to experience a delay or that the product gets lost. In such a case, we contact the carrier to start an investigation. Every effort is made, as long as necessary, to find this package. If necessary, the trader will be reimbursed by the carrier and will deliver a new identical package at his expense.
In the event of delivery to your home or to a relay point, we encourage you to refuse the package and note a reservation on the delivery slip (damage, missing product compared to the delivery note, damaged package, broken products, etc.) and report the refusal to the Seller's Customer Service by email at: store@bybloss.com, any order accepted despite the damaged package without proof of repackaging or reservation from the carrier or by the transport services, cannot be subject to a complaint, you are therefore responsible if you accept the package despite everything.
DELIVERY PROBLEM BECAUSE OF THE CARRIER
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) We advise you to inform us by email in order to take charge of your complaint in the best conditions.
At the same time, the consumer can confirm this anomaly by sending the carrier within (3) two working days following the delivery date a registered letter with acknowledgment of receipt setting out the said complaints. (unless the carrier cannot justify having left the consumer the possibility of actually checking the good condition of the goods delivered, in which case this period has increased to 10 days)
The consumer may send a copy of this letter to our address.
DISTRIBUTED DELIVERY:
Any order indicated as “distributed” will not be subject to a return or a refund.
If you have chosen the economy tracked letter option, you accept that your package be sent in a bubble envelope, with a tracked stamp only. No slip history can be requested. Only a tracking number can be provided to you. However, an inquiry may be made with the carrier.
ORDER AND COMPLAINT:
Any order sent by our services is taken care of by an order picker and is then VERIFIED by another person in order to guarantee your satisfaction and the assurance of a complete order. Your order form must be kept for any claim.
No order is delivered without a purchase order.
Any product started or used cannot be returned or refunded.
DELIVERY ERRORS
The consumer will be able to formulate with STORE BYBLOSS as soon as possible, inform us of any complaint of error of delivery and/or non-conformity of the products in kind or in quality compared to the indications appearing on the order form.
The formulation of this complaint to the STORE BYBLOSS can be made at the address store@bybloss.com or via the contact form.
In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the STORE BYBLOSS in its entirety and in its original packaging in perfect condition to the ADDRESS of BYBLOSS 472 RUE BATHELEMY THIMONNIER 69530 BRIGNAIS
To be accepted, any return must be reported and have the prior agreement